Mariagloria Delleva
Head of Operations Controls @Green Arrow Capital
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WORK HISTORY
Head of Operations Controls @Green Arrow Capital
Milan, IT
Led the Operations Control function, overseeing client onboarding, AML/KYC controls and operational support.• Acted as senior reference for the AML programme, ensuring regulatory alignment and effective operational implementation.• Oversaw first-level onboarding controls and compliance checks, including escalation management.• Coordinated cross-functional activities with Legal, Compliance and IT to strengthen governance and control effectiveness.• Appointed IT Operations Control Manager under the DORA framework, with end-to-end responsibility for IT access governance.• Managed the full user access lifecycle and periodic access reviews, supporting ICT risk management.• Led strategic initiatives and process optimisation projects, including system migrations and compliance-driven implementations.
EDUCATION
Istituto di istruzione "La rosa bianca"
College, Adult High School/Secondary Diploma Program
SKILLS
ABOUT MARIAGLORIA DELLEVA
A motivated, flexible, hardworking and ambitious professional with experience in client onboarding and complaints handling. Strong team player who can take on additional responsibilities. Natural aptitude for planning, organizing and solving problems being capable of maintaining high attention to details and balance multiple projects simultaneously on tight deadline. Motivated to learn and to achieve goals.
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