Maria G.

About Maria G.

I am a results-driven Application Support Analyst II with a solid foundation in software engineering and technical support, having earned a Bachelor\'s in Computer Science from Prairie View A&M University. My expertise spans across C++, Python, SQL, Salesforce, and automation, with a proven ability to optimize processes and deliver tangible results.At Sunnova Energy, I manage 20+ service requests daily, utilizing Salesforce CRM and advanced SQL to drive efficiency, maintain high service levels, and proactively identify trends to prevent recurring issues. I’ve automated key reporting processes, reducing manual effort and improving data-driven decision-making. Additionally, I’ve trained junior team members and consistently served as a subject matter expert, ensuring smooth operations and technical excellence.During my time at Northrop Grumman, I developed critical applications using C++ and Python, automated data collection, and improved workflows by 50%. I also took on leadership responsibilities, facilitating scrum meetings and guiding my team through complex technical challenges.My technical skills are complemented by strong communication and problem-solving abilities, honed through my customer-facing experience at Apple, where I exceeded sales goals and delivered outstanding service.I am eager to bring my diverse skill set, technical expertise, and passion for continuous improvement to a dynamic new role!

Experience

1. Application Support Analyst Ii

   Sunnova Energy

   Jan 2023 — Present · Houston, TX, US

Education

• Prairie View A&M University

  Bachelor's degree

  2017 — 2021