Maria Fossbakk

About Maria Fossbakk

Customer Success isn’t just about retention—it’s about growth, innovation, and long-term impact. Throughout my career, I’ve built and scaled high-performing Customer Success teams, helping SaaS and healthcare technology companies maximize customer value, engagement, and revenue.I specialize in scaling Customer Success functions from the ground up, aligning strategy with business goals, and building teams that drive adoption, retention, and expansion. By leveraging data-driven insights, I optimize the customer journey to ensure proactive engagement and long-term success. My experience includes leading cross-functional initiatives with Sales, Product, and Support to enhance customer outcomes. Whether navigating change through mergers and acquisitions, rolling out new products, or managing organizational transitions, I focus on creating scalable, repeatable frameworks that drive measurable results.I believe Customer Success is a strategic driver of revenue. By aligning people, processes, and technology, I help companies transform customers into advocates and churn into opportunities. My expertise spans SaaS, healthcare technology, and enterprise solutions, where I have successfully led initiatives that reduced churn, increased net revenue retention, and strengthened customer relationships.I am always open to networking, sharing insights, and discussing ways to elevate Customer Success as a revenue driver. If you’re looking to scale a Customer Success function, optimize retention strategies, or build a data-driven engagement model, I’d love to connect.

Experience

1. VP of Customer Success

   Mentor Collective

   Jan 2026 — Present

   Lead the Customer Success function across onboarding, adoption, and retention. Own renewal strategy and transition of renewals from Sales to CS, including process design, forecasting, and compensation alignment. Partner with Sales, Product, and leadership on packaging, pricing, and service models to drive expansion and improve margins.

Education

• Central Michigan University

  Bachelor of Science (B.S.), History, English

Skills

• Staff Training
• Start-Ups
• Event Planning
• Professional Speaker
• Customer Service
• Project Planning
• Coordinating Meetings
• Marketing
• Leading Meetings
• Project Management
• Business Development
• Training
• International Connections
• Experienced Speaker
• Software Project Management
• Business Strategy
• Social Media
• Pre-Sales
• Management
• Teaching
• Operations Management
• Leadership
• Language Teaching
• Public Speaking