Maria Cecilia A.
Strategic Partner, People Leader, Change Catalyst, and Project Manager specializing in Service Delivery
- Role
- Client File Manager at Alight Solutions
- Location
- Garden Grove, CA, US
- LinkedIn followers
- 500 followers
About Maria Cecilia A.
We are Alight. Alight Solutions is an Information technology and consulting…
Experience
Client File Manager
Aug 2022 — Present · Chicago, IL, US
Customer Centric Client Delivery.Leads internal meeting and training courses.Main point of contact for Client Managers on data related items.Understands contractual agreements and performance measures and holds team accountable.Manages projects from beginning to end. Delegates work to team members and ensures a balanced workload and accurate capacity management.Drives team to deliver ongoing processes (import/exports, payroll/carrier files, and discrepancy reports). Ensures high quality development and acceptance testing. Owns escalations and client action plan delivery tasks.Identifies risk and implements mitigation plans, as needed. Provides coaching and development to build technical and operational skills within entry level roles Coaches and consults team on best practices Manages the performance and development of individual colleagues including, administering HR policies, conducting Continuous Performance Management conversations, assessing pay and performance, etc.
Education
De La Salle University
Commerce, Mgt of Financial Institutions
1993 — 1997
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