Gracie Carrasco
Elevating experiences everyday!
- Role
- Community Engagement and Headliner Experience Lead at Insomniac Events
- Location
- Glendale, CA, US
- LinkedIn followers
- 500 followers
About Gracie Carrasco
I bring experience across community engagement, digital content, and live events, with a…
Experience
Community Engagement and Headliner Experience Lead
Sep 2024 — Present · Calabasas, CA, US
As Lead Community Engagement Coordinator at Insomniac Events, I oversee customer interactions across social media and email platforms, ensuring a seamless experience aligned with our brand\'s voice and values. My role involves leading a team, enhancing processes, and providing actionable insights to foster exceptional Headliner engagement.Key Responsibilities- Manage and respond to customer inquiries via email and social media, addressing festival questions, ticketing issues, and other concerns- Collaborate across departments to resolve issues and provide accurate, brand-consistent information to fans- Monitor platforms for safety concerns and escalate issues as needed to appropriate stakeholders- Prepare sentiment data reports to inform strategies and improve customer satisfaction.
Education
Glendale Community College
Associate of Arts - AA
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