Maria C.
Client Relations Manager @Apple Express Courier Ltd.
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WORK HISTORY
Client Relations Manager @Apple Express Courier Ltd.
Mississauga, ON, CA
EDUCATION
Schulich School of Business - York University
Employment Engagement & Strategies
Cornell University
Executive Leadership Certificate
Schulich ExecEd
Mini MBA: Essentials of Management
Humber College North Campus
Certificate, Fundamentals in Management of Volunteers
Seneca Polytechnic
Diploma, Small Business Management Diploma
University of Toronto
Business Writing
Schulich School of Business - York University
Certificate in Management Skills for Supervisors
Seneca Polytechnic
High Honours Certificate, Leadership Certificate
SKILLS
ABOUT MARIA C.
Progressive transformational manager with 15+ years of experience in operations, customer service administration, and organizational leadership. A motivational leader with exceptional interpersonal skills and a passion for aligning team efforts with the company’s vision. Skilled in managing strategic initiatives and enhancing people, processes, and systems to drive efficiency and exceed customer expectations. Core strengths include: Business Development: Entrepreneurship building and growing businesses consistently delivering net revenue gains year over year. Successfully driving business even in the face of vibrant and recessionary markets. Strategic Planning: Team building, training, mentoring, performance improvement and leading teams. Modelling and setting company culture and leadership of employees in multiple locations. Stakeholder Engagement: Lead teams through complex cycles with emphasis on developing a robust corporate vision and culture, ensuring alignment with business objectives for sustained growth. Culture Development: Led the development of a culture of inclusion, integrity, and excellence, creating a workplace that values diversity, respect, and teamwork. Ability to work across and communicate within organizational, stakeholder and cross-generational populations. Clear communication: Skilled at building strong relationships with internal and external customers. Known for developing and empowering performance-driven teams to achieve objectives and coaching team members to reach their full potential. Cultivating a culture of authenticity, trust, and inclusion ensuring the work gets done. AREAS OF EXPERTISE: Project & Program Management Strategic Planning, Analysis & Budgeting Talent Sourcing, Training & Development Vendor Evaluation, Sourcing & Negotiations Crisis & Conflict Resolution Operations & Procurement Management Key Performance Indicator (KPI) Management Business Development & Customer Experience Enhancement Transportation Network Optimization & Fleet Continuous Improvement & Change Management Utilization Risk, Governance, Compliance – Health & Safety Quality Assurance & Service Excellence
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