Maria Burch

Chief Customer Officer @Trustwell

Executive owner of the end-to-end customer lifecycle at Trustwell, leading Customer Success, Support, Operations, Managed Services, and Account Management. Set the customer strategy and operating model to align customer experience, product delivery, and revenue outcomes, partnering closely with Product, Engineering, Sales, Marketing, and private equity sponsors to embed the voice of the customer into company strategy.Executive partner in the Riverside → TPG (2025) transaction, leading customer diligence support including retention modeling, customer health narratives, and the scalability of CX operations. Lead cross-functional initiatives including large-scale customer migration and the company’s AI strategy to improve customer experience and operational efficiency.