Maria Jose B.
Project Coordinator - Transaction Coordinator - Real Estate Advisor - Tech Support - Customer Support
- Role
- Zillow B2c Advisor at Zillow
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Maria Jose B.
Customer Centric professional, bringing more than 10 years multifaceted experience in…
Experience
Zillow B2c Advisor
Apr 2021 — Present · Miami-Fort Lauderdale, FL, US
Zillow Group | Remote | 20••••22 B2C Advisor North Carolina (February 2022 – Present)- Served as a first point of contact for buyers, sellers and customers inquiring about properties and services though Zillow’s website- Provided accurate, relevant information, options and services to Zillow’s customers in an effective clear timely manner to help them with their specific needs- Cross-functionally collaborated with the training and launch of the FLEX program in North Carolina, which included learning new systems, processes and technology in less than a month, while acquiring a real estate license in North Carolina. Zillow Offers Advisor (April 2021 - February 2022)- Primary point of contact for potential sellers and buyers via phone, email and/or text to educate them about Zillow products and services- Successfully managed a high volume of leads through Salesforce averaging around 60+ calls per day across different markets in Florida- Exceeded Sales Metrics/Goals by achieving (Q3: 157% in Signed Purchase Agreements and (Q3: 162%) Partner Leads - referring potential sellers to speak with a designated Broker Partner for Multiple Selling Options- Cross functionally collaborated with Agents, Field Team, Transaction Managers, Loan Officers, Escrow and Title companies to complete transactions successfully ensuring customer satisfaction- Led the successful acquisition of 72 residential real estate homes valued at more than $25 Million from June 2021 - October 2021Accomplishments- Nominated for Diamond Award (Customer Experience) four times, which highlight exceptional performance, outstanding customer relations, and competitive results- Collaborated with L&D as Facilitator of the Root Map Learning Experience (sharing the company’s vision in the next 5 years with all the employees)- Selected to be part of the Leadership Program LEEP
Education
Instituto Universitario de Tecnología IUT/RC - Caracas Venezuela
B.S in Telecommunications
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