Maria Addington
Customer Experience & Contact Center Operations Leader | Scaling Global CX Teams | AI & Data-Driven Transformation | Operational Excellence | Bilingual (EN/ES)
- Role
- Head Na Last Mile Transportation Risk & Compliance & North America Food Safety Compliance Amazon at Amazon
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Maria Addington
I transform customer operations into engines of growth and retention. With 15+ years building and scaling high-performance teams across technology, financial services, and e-commerce, I specialize in creating customer-first strategies that drive measurable business outcomes.I\'ve built global teams of 500+ in under a year, led operations across 450+ sites spanning 17 languages and 40+ countries, and implemented AI-driven solutions that improve both customer satisfaction and operational efficiency. My expertise spans customer success, technical support, implementation, and contact center operations with deep knowledge of US-Latam markets and cross-cultural leadership.Currently pursuing AI for Business Leaders (Wharton) and CCXP certification. Always interested in connecting with fellow operations and customer experience leaders to exchange insights and discuss industry trends Open to meaningful conversations about innovative approaches to customer operations Feel free to reach out: m••••••••@gmail.com
Experience
Head Na Last Mile Transportation Risk & Compliance & North America Food Safety Compliance Amazon
May 2024 — Present · Arlington, VA, US
Lead strategic risk and compliance initiatives across Amazon’s last mile transportation and food safety operations. Build scalable compliance frameworks, integrate cross-functional processes, and ensure regulatory alignment. Partner with safety, legal, finance, and tech teams to drive operational excellence, reduce risk, and enhance quality. Led the launch of field-level audit programs, resulting in increased accuracy, reduced defect volume, and stronger stakeholder trust.
Education
Universidad Latina de Costa Rica
Bachelor of Business Administration - BBA
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