Maria Yaslinskiy

System Support Specialist @City of Mercer Island

Create and manage user accounts (Active Directory) and administer servicesusing a variety of applications to provide users with appropriate access totechnology.• Support a large line of business systems for Mercer Island; Court, Police, Fire,Administration, Finance, HR, and Public Works.• Offer technical guidance and instruction to non-technical personnel, whilecontributing to the design and development of end-user training materials anddocumentation.• Analyze, troubleshoot, and resolve technical support issues encompassingdesktop or laptop hardware and software, mobile computing devices, networkservices, telephone systems, connectivity, remote access, and various softwareapplications following SOP and meeting SLA’s.• Collaborate with third-party vendors for multiple purposes, including softwaresupport, procurement of new equipment, and handling equipment repairscovered by warranties.