María Victoria Acosta
Oracle Cloud Cx Service Practice & Project Lead @OneInfo Consulting
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WORK HISTORY
Oracle Cloud Cx Service Practice & Project Lead @OneInfo Consulting
Oracle Cloud CX Service Practice Lead in charge of Planing, Implementation, Deploy and post-Go-Live Support to regional customers. Direct contact with cross-regional stakeholders through the complete cycle/stages of the project.Practice and Project management.
EDUCATION
Universidad del Salvador
Public Translator
Escuela de Formación de Líderes
Professional Certified Coach, Coaching
ABOUT MARÍA VICTORIA ACOSTA
Customer Experience professional with 15+ years of experience delivering and supporting Oracle Cloud CX solutions in global, multi-regional environments.Currently owning the customer experience beyond go-live, acting as a strategic and operational point of contact to ensure adoption, service stability and long-term customer value.Strong ability to translate business needs into actionable plans, coordinating cross-functional teams and managing complex stakeholder landscapes throughout the customer lifecycle.Hands-on and pragmatic, with a solid background in ITIL, OUM, TCM and Agile methodologies. Multilingual (English, Spanish, Portuguese, Italian) with experience working in distributed teams.
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