Maria Varghese

Learning & Development Manager @Princess Cruises

Hyderabad, TG, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2021 — Present

Learning & Development Manager @Princess Cruises

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Overseeing the Onboard learning and ensuring all training programs and initiatives are effectively implemented and delivered as per company guidelines.• Implementing and managing all L&D learning programs and initiatives through advance planning, onboard communication, and facilitation.• Engaging constantly with the Leadership team and developing a strong Business acumen while at the same time understanding the business goals.• Evaluating the effectiveness of the learning programs at the same time while addressing issues and providing feedback.

EDUCATION

1998 — 2001

Shevaroys yercaud

Diploma in Hotel Management, Hotel/Motel Administration/Management

2004 — 2005

Excel College London

Diploma to Teach in The Life Long Learning Sector, Education Adult Learning

2006 — 2007

University of Westminster

Master of Arts (M.A.), Tourism

SKILLS

HospitalityHotelsLeadershipRevenue AnalysisCoachingRecruitingTrainingHospitality IndustryUniversity TeachingPre-OpeningMicrosHospitality ManagementFood & BeverageCustomer ServiceResortsLeadership DevelopmentHotel ManagementPerformance ManagementEmployee TrainingFront Office

ABOUT MARIA VARGHESE

Highly competent and dedicated professional with over 14 years\' of extensive experience with proven competency in Training & Development, Relationship Management, and Team Management• Selected by Accor Hotels India for IELP (Indian Executive Leadership Development Program) • Headed the Safety Committee at Novotel Hyderabad Convention Centre for 20••••16• Mentoring and Coaching associates at various levels• Championed in grooming candidates to develop the right customer experience & meet corporate objective• Review manuscript for Elsevier on Tourism Management • Served as an Evaluator for CTH (Confederation for Tourism & Hospitality) and ABE (Association for Business Executives marking Marketing Modules and Tourism Hospitality Modules)• Proficient in strategizing and improving trainings by innovating new training techniques and working towards elimination of any defects in the existing training process• Excellence in developing action plans and report out the improvement process in reviews • Dedicated professional with excellent ability in expressing ideas clearly • Excellent ability to relate to staff at all levels and to encourage & motivate people• Completed course on Bar & Beverage Management at American Hotel & Motel Association in 2002

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Maria Varghese — Learning & Development Manager at Princess Cruises in Hyderabad, TG, IN | Unifers