Maria Teresa Ricoy
Supervisor Re-employment Center (Rec) @The Massachusetts Executive Office Of Labor And Workforce Development Eolwd
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WORK HISTORY
Supervisor Re-employment Center (Rec) @The Massachusetts Executive Office Of Labor And Workforce Development Eolwd
Boston, MA, US
Responsible for supervising staff at the REC, independently adjudicating claims and communicating decisions to claimants in accordance with Massachusetts General Law. • Provided guidance to upper management in managing products and services by identifying, developing, and implementing effective processes changes.• Investigate and conduct interviews of claimants, employers, and third parties to determine the case• Record statements, review documentation, develop reports and evaluate data submitted by claimants, employers and third parties.• Detect and investigate fraud to protect the integrity of the Unemployment Insurance trust fund• Performed high-level needs assessments to identify and respond to customer needs, making associated recommendations, and following response through to completion.• Manage and maintain high-volume caseload while providing a high level of customer service.
EDUCATION
University of Utah
Bachelor of Science - BS, Economics
Boston University
Master of Science - MS, Concentration in Finance and Economics
SKILLS
ABOUT MARIA TERESA RICOY
Business Relationship Manager experience working in the public and private sectors. Expertise in outreach, relationship building, public relations, function improvements, and financial services. Effective communicator (bilingual) and multi-disciplinary business partner assisting clients and organizations with managing new programs and initiatives by adding value, leadership, and innovation.Experience working in the Financial Services industry, focusing on building sustainable relationships with stakeholders, federal government, and C- level executives. Confident leader able to lead by example and support other leaders to achieve team goals and objectives.
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