Maria Susana Estefan
Client Support Services Director @DHL Supply Chain
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WORK HISTORY
Client Support Services Director @DHL Supply Chain
Plantation, FL, US
EDUCATION
Pontificia Universidad Javeriana
Bachelor of Industrial Engineering
ABOUT MARIA SUSANA ESTEFAN
PARTNER TO COMMERCIAL LEADERSHIP FOR MAXIMIZED SALES & ENHANCED OPERATIONS Operations & Process Improvement | Cost & Operational Efficiencies I am an achiever. I achieve by aligning goals with the organizational mission, delivering supply chain results through solid business judgment in marketing, sales, finance, and operations. Results are based on CROSS-GEOGRAPHICAL and ORGANIZATIONAL FLUENCY, effectively communicating across region, function, and professional level. Career highlights demonstrate success leading PROCESS and PERFORMANCE IMPROVEMENT through a determined individual drive, organizational influence, and collaborative people management.I am MULTICULTURAL and MUTILINGUAL with expertise in the U.S. and Latin America, and experience in supplier and customer relationship management with international partners In China, Australia, and the U.S. 360° business perspective from education in industrial engineering and positions in operations, demand and supply planning, inventory and category management, systems analysis and implementation. Drove multiple performance improvement projects across all operational areas. Led 3PL RFQ and implementation, reverse logistics, forward stock location optimization, inventory management tools, and Voice of the Customer, achieving enhanced logistics cost and delivery-cycle-time control. Achieved Forecast Accuracy Bias +/-10% and ABS +/-40% with M-0 between 80-120%. Developed and executed robust demand planning processes and implemented Sales and Operations (S & OP) to regional and sub-regional level in Latin America.Demand & Supply Planning Forecasting Logistics OptimizationInbound – Warehousing - Distribution Inventory Management NegotiationBudget Planning P&L Cost Control Supplier Relationship Management & PerformanceStrategic Alliances Customer Relationship Management Project ManagementNew Product Introduction Process Improvement System Implementation
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