Maria Sofia A.

E-commerce Sales & Customer Relationship Management (Fr Es) @Hermès

Paris, FR

Proactively developed a client portfolio through outbound sales calls, personalized recommendations, and relationship management.Managed end-to-end European e-commerce customer journeysActed as a proactive sales advisor: outbound calls, personalized recommendations, upselling.Served as single point of contact between customers and European retail stores.Delivered data-driven, customer-centric solutions by leveraging CRM and office tools to prioritize requests, resolve disputes, and optimize customer experience.Operated in a fast-paced, international environment, managing complex customer needs with autonomy, and strong problem-solving skills.

Université Paris Descartes

Licence

Université Paris Cité

Master