Maria Sobitham Princy A

About Maria Sobitham Princy A

Most delivery failures are invisible at the start.They appear when systems scale faster than coordination.I work at the point where CX programs break- Multiple tools- Unclear ownership- Manual handoffs disguised as process.At low volume, teams compensate with effort.At scale, effort collapses.My work focuses on preventing that collapse.Designing CX programs that remain stable under pressure.Ensuring visibility exists before scale exposes gaps.Reducing execution risk before customers feel the impact.Agentic AI changes delivery dynamics.It can either amplify failure or enforce discipline.My role is to make sure it does the latter.Control before speed.Structure before scale.Outcomes before activity.

Experience

1. Project Delivery Manager

   Imperium Software Technologies

   Sep 2021 — Present · IN

   Led end-to-end delivery across CX and operations-heavy software programs• Identified execution risk caused by fragmented systems and ownership gaps• Stabilized delivery by improving visibility across customer-facing workflows• Prevented scale friction before it surfaced as customer issues• Managed complete project lifecycle from planning to delivery, overseeing software teams and ensuring on-time, within-budget results.• Collaborated with clients to understand needs, align on goals, and deliver tailored solutions across industries.• Successfully delivered nearly 20 Waterfall projects and 1 Agile project, enhancing customer engagement and business efficiency.

Education

• Panimalar Institute Of Technology

  Bachelor of Technology

  2016 — 2019