Maria Skrobacz
Human Resources Leader | Luxury Hotel Operations ♦ Employee Relations, Labor Relations, and Corporate Culture Change Agent ♦ Team and Talent Development ♦ Excellence in Guest Experience and Organizational Design
- Role
- Director, Human Resources Business Partner at Lark
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Maria Skrobacz
ACCOMPLISHED HUMAN RESOURCES LEADER KNOWN FOR TRANSFORMATIONAL CHANGE offer a wealth of working knowledge and a strong background in luxury hotels and resorts and strive for 100% guest and employee satisfaction. What I am most known for is my transformational leadership in both process and people. While employed at the Hyatt Regency Washington on Capitol Hill, I, along with the Director of Human Resources, converted a desolate workforce/workplace—with severe staff shortage due to COVID shut down—to a fully-staffed ‘learning’ environment through extensive training and 1-on-1 coaching and counseling.I have held several HR and operational positions where I wore many hats responsible for improving processes, creating programs that fostered positivity within the workplace, monitoring staff and labor standards to manage costs, and developing and implementing initiatives that improved customer service scores and guest experience. This created a workplace of inclusion where staff felt appreciated, a workplace of learning and professional development, and a guest experience to remember for years to come.MY AREAS OF EXPERTISE INCLUDE … Human Resource Leadership Luxury Hotels & Resorts Hotel Management Hiring and Recruiting Training & Talent Development Employee Relations & Labor Relations Benefits & Employee Records Organizational Design Union Environment Guest Experience and Satisfaction Creating Positive Environments Food & Beverage Housekeeping Front Desk Recreation … and morefor the following hotels and locations, including: Hyatt Regency WASHINGTON ON CAPITOL HILL Drury Plaza PITTSBURGH Hyatt Regency Grand Cypress (ORLANDO, FL) Hyatt Regency Waikiki Beach Resort and Space (HONOLULU, HI) HIGHLIGHTS INCLUDE TRANSFORMED HOTEL OPERATIONS (2022) Hiring 20 New Managers / Calling Back 200 Employees After COVID Shutdown MANAGER OF THE MONTH (2022) – Hyatt Regency Washington (DC) INCREASED CUSTOMER SERVICE SCORE Month-Over-Month by 1 Point (2021) – Drury Plaza Pittsburgh MANAGER OF THE YEAR Award (2018) – Hyatt Regency Grand Cypress MANAGER OF THE QUARTER Award (2018) – Hyatt Regency Grand Cypress MANAGER OF THE QUARTER (2016) – Hyatt Regency Grand Cypress
Experience
Director, Human Resources Business Partner
Jan 2026 — Present
Education
Olean Senior High School
High School
2008 — 2012
Niagara University
Bachelor's degree, Luxury Hotel Operations
2012 — 2014
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