Maria Shkvarunets
Team Lead Customer Success @IDnow
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WORK HISTORY
Team Lead Customer Success @IDnow
Managing the team of 5 CSMs- Leading and coaching a high-performing Customer Success team to deliver proactive, value-driven client support- Continuously refining processes to enhance efficiency, scalability, and the overall customer experience- Driving strategic client engagement by evolving how we communicate, support, and build long-term partnerships.
EDUCATION
State University of Management (SUM)
Bachelor's degree, International Management in Industry
Instituto Politécnico do Porto
Exchange semester during Bachelor studies, Business communications
CEMS - The Global Alliance in Management Education
Master's degree, International Management
Ivey Business School at Western University
CEMS Exchange semester
University of Cologne
Master's degree, International Management
ABOUT MARIA SHKVARUNETS
Experienced Customer Success Manager (6+ years) with a strong focus on customers satisfaction and organic growth.I have been working with key accounts (XX mln euros yearly revenue) in two leading German scale ups, ensuring that the clients are getting an enterprise level customer experience.I am also constantly collaborating with our product team to provide feedback and insights on customer challenges and needs in order to impove our product offering.Being fluent in 5 languages (Eng, Ger, Fr, Pt and Rus) I would be happy to connect to discuss customer success challenges and best practices, as well as what IDnow could offer as the best KYC provider on the market.
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