Maria Russo

About Maria Russo

With over nine years spearheading technical productions at MasterCard, my core competencies encompass technical planning, event enablement, and delivering exceptional experiences for corporate stakeholders. At the heart of my mission lies a commitment to leveraging innovative technology to foster engagement and streamline operations, all while embodying the values and culture of MasterCard. My approach integrates diverse perspectives to enhance the services provided to our clients and support our esteemed executives, including the CEO and board members.My most recent role at MasterCard involves leading a global team, contributing significantly to our virtual events task force, and ensuring seamless technical execution during live events. Harnessing skills in high-level technical support and operations, I have improved user experiences at our New York City location. My commitment to delivering exceptional client experiences reflects my dedication to their success and strengthens organizational reliability

Experience

1. Manager Technical Productions

   Mastercard

   Apr 2015 — Present · New York, NY, US

   Lead a global team with technical planning, design, and execution of live productions and events through strategic oversight and seamless coordination, enhancing stakeholder engagement.•Manage and support complex live productions such as Global Town Halls, CEO International Leadership, as well as offsite executive events.•Partnered with corporate communication, marketing, & meeting services to streamline internal workflows and drive engagement with corporate stakeholders by 60%.•Ensured uninterrupted service for executive level events by managing high stake live streaming platforms, reducing technical issues by 50%.•Operate technical studio/table during live streaming event platforms such as Zoom Events, Zoom webinar, & You Tube. •Provide high level technical support to C- Suite MasterCard executives, including the CEO and board members. •Oversee video conferencing technology for all executives and clients with MS Teams, Zoom & Webex platforms.•Project Manager of the Girls Who Code program for MasterCard’s New York City location in association with the Women in Technology society.•Project manager for the implementation of Unified Communications Skype for Business & MS Teams

Education

• Montclair State University

  B.S, Computer Science

Skills

• Windows Xp
• Management
• Networking
• Technical Support
• Active Directory
• Hardware
• Help Desk Support
• Windows
• Leadership
• Software Installation
• Sharepoint
• Training
• Lotus Notes
• Computer Hardware
• Project Management
• Photography
• Microsoft Office
• Troubleshooting
• Social Media
• Microsoft Exchange
• Team Leadership