Maria Roque
Vice President, Process Improvement Manager at JPMorgan Chase - Event Coordinator at Marpi Events
- Role
- Doi Lead-vice President-office of Hispanic and Latino Affairs at JPMorganChase
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Maria Roque
TRANSFERABLE SKILLS Project Management| Leadership| Process Improvement| Event management| Data Analysis| Contact Center Management| Human Resources| Wealth Management| Relationship Management Professional with eleven years of experience in the Financial Industry, including Mortgage, Retail Banking, Wealth Management and Human Resources. Successful record of increasing efficiency, productivity, and revenue while consistently attesting excellent aptitude to motivate people, plan, track and monitor operational goals.Builder of trusted relationships to maintain the collaboration with key stakeholders to integrate design thinking, the voice of the employee, and deliver a product based on the customer needs and wants.
Experience
Doi Lead-vice President-office of Hispanic and Latino Affairs
Jul 2025 — Present
Education
Franklin University
Applied Psychology
Columbus State Community College
Associate of Arts (A.A.), AA
2015 — 2019
Sena Colombia
Business and Administration
2008 — 2009
Franklin University
Bachelor's degree, Applied Psychology
2019 — 2020
Skills
- Call Centers
- • Supervisory and Managing Experience
- Loan Servicing
- Management
- Loans
- Mortgage Servicing
- Process Improvement
- • Self Motivated
- Insurance
- • Member of the Toastmaster International Club
- • Strong Leadership and Time Management Skills
- • Customer Care Workbench(Ccw)
- Payments
- Customer Service
- Analysis
- • Strong Knowledge of Ms Excel, Ms Access, Ms Power Point, Ms Word
- • Black Knight Lending Portal (Msp)
- Banking
- • Excellent Communication and Written Skills
- • Procedure Writing Abilities
- • Bi-Lingual (English – Spanish)
- Mortgage Lending
- Financial Services
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