Maria Rogers
- Role
- Director of Ibm Security Customer Success, Technical Support and Renewals Analytics at IBM
- Location
- West Lafayette, IN, US
- LinkedIn followers
- 500 followers
About Maria Rogers
At IBM, I lead operations for Worldwide Customer Success and Technical Services drives…
Experience
Director of Ibm Security Customer Success, Technical Support and Renewals Analytics
Feb 2017 — Present
Maria Rogers joined the IBM Cyber Security Division on February 2017, She is responsible for Worldwide Client Success and Renewals Analytics. This Global Client Success organization consists of Customer Success Managers, Engineers, Operations Leaders and Renewals Data Scientists. Together they Go To Market to enable adoption and technical support around the world 24X7 to IBM Clients. Maria\'s customer facing organization includes a staff of 400 top gun personnel and serves clients in 99 countries worldwide. In addition to supporting clients with technical services, Maria\'s organization manages Knowledge creation, client success and satisfaction, and revenue renewals analytics.
Education
Florida International University
Bachelor's degree, Computer Science
1980 — 1982
Skills
- Sterling Commerce
- Strategy
- Enterprise Software
- Sales
- B2b
- Web Commerce
- Integration
- Customer Relationship Management (Crm)
- IT Outsourcing
- Professional Services
- Web Services
- Cloud Computing
- Technical Enablement
- French
- Digital Strategy
- Spanish
- Technical Sales Consulting
- Cross-Functional Team Leadership
- Crm
- Saas
- Ibm Websphere Commerce
- Technical Consultation
- Consulting
- Leadership
- Strategic Partnerships
- Channel Partners
- Mergers & Acquisitions
- Selling
- Websphere
- Multi-Channel Commerce
- Management
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