Maria Renwick-Rice
Manager, Customer Success @Facit
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WORK HISTORY
Manager, Customer Success @Facit
Milton Keynes, GB
We are a specialist technology company that helps companies comply with data protection laws and generate intelligence from CCTV and video analytics to create competitive advantage, build customer satisfaction, improve safety and optimise sales. Our suite of video redaction and document redaction software provides you with compliant files to share with 3rd parties and our CCTV analytics solutions offer easy-to-understand insights into visitor numbers, customers\' behaviour, needs and preferences via CCTV analytics software that works with any cameras.As our Customer Success Manager, I\'ve spearheaded a department from inception, overseeing 80-100 accounts. By implementing tailored strategies, I minimized churn rates while fostering customer loyalty. Proactively identifying growth opportunities, I successfully expanded customer spend and enhanced overall satisfaction.
EDUCATION
Aberystwyth University
Bachelor of Social Science and Economics
The College of Richard Collyer
A-levels
ABOUT MARIA RENWICK-RICE
I am a Certified Customer Success Manager (CCSM) with over six years of experience in onboarding, implementing, and retaining clients on various SaaS platforms. My mission is to help companies comply with data protection laws and generate intelligence from CCTV and video analytics to create competitive advantage, build customer satisfaction, improve safety, and optimise sales.As the Customer Success Manager at Facit Data Systems, I have spearheaded a department from inception. By implementing tailored strategies, I have minimised churn, increased retention, and maximised revenue. I have also provided bespoke product awareness, training, and support to customers in the legal and mortality fields, ensuring that they receive maximum value from their products. I have a strong skill set in problem-solving, customer relationship management, and AI, which I leverage to nurture my accounts and deliver exceptional customer service.
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