Maria Quintero

Employee Relations Specialist @Cox Automotive Inc.

US

Follows established processes to prioritize, disposition, and assign cases in the case management system.• Coaches and advises employees and managers on the correct interpretation of Employee Relations policies and guidelines.• Ensures consistent interpretation of Employee Relations programs, policies, practices and guidelines.• Manage the intake, disposition, assignment, documentation, and closure of Employee Relations cases.• Assist with information gathering/documentation for legal complaints and charges and other matters as needed.• Use tools like Workday, Service Now, and others to research case participants and document needed information in the ER case.• Manage the Workday inbox for ER Self Service matters and create/assign corresponding cases in Service Now.• Create documents/guides for various ERSP processes.• Make first contact with employees when needed for diverse types of ER matters.• Prepares data-related reports for management, highlighting trends, inconsistencies and items for consideration.