Maria Nola

Experience

1. Implementation Specialist

   Stryker

   Sep 2022 — Present

   Lead onboarding calls with customers, starting with pre-implementation tasks, through onsite setup, customer training and client go live date.• Serve as liaison between customer and internal teams to ensure seamless customer experience.• Demonstrate knowledge of platform functionality to effectively educate and complete client team training independently.• Coordinate with other Stryker team members, customers and other business partners to ensure that all appropriate tasks have been planned and are executed according to the project plan. • Communicate project status and implementation issues/risks/concerns with appropriate Stryker team members.• Work with Stryker customer and third-party to interface with EMR systems.• Serve as a technical resource for diagnosing and troubleshooting any customer interface, service or quality issues.• Continuously evaluate supporting systems for accuracy and enhancements which could be made to promote knowledgeable support and information provided internally or to all customers.• Participate in sales process as needed to specify technical solution and delivery services to meet customer requirements.• Assist in managing the customer distributed contracts in conjunction with the contract team and sales force.• Train end users on how to effectively use system features and applications.• Work directly with customers to set appropriate expectations, address customer goals, determine target dates, and manage customer tasks during the onboarding phase.Clinical Account Manager Training • Partner with hospitals and ASCs, work with CSuite, leadership and multidisciplinary team members to develop process improvement initiatives, quality, efficiency, increase return on investment and improve outcomes for elective joints.

Education

• Cuesta College

  Associate's degree, Athletic Training/Trainer

  2009 — 2011

• California State University-Chico

  Bachelor of Science (B.S.), Exercise Physiology

  2011 — 2013

• California State University-Chico

  Master of Science - MS, Kinesiology and Exercise Science

  2013 — 2015