Maria Enes Michener

Team Lead Regional Support Specialist Marin & Sonoma @Coldwell Banker Realty

Novato, CA, US

In my role, I provide essential administrative, operational, and customer service support to our 8 branch offices. I serve as the first point of escalation for any questions or issues, ensuring smooth operations and effective problem-solving. I manage the workflow of our team, ensuring coverage across all offices, and provide coaching to my colleagues.I oversee the workflow and manage absences, ensuring our team is always ready to support. I also organize and lead team huddles to keep everyone aligned and informed.I provide guidance and feedback to help my team members excel, working closely with RSS Leadership to support performance improvement.I ensure our offices are well-organized, stocked with supplies, and all equipment is in working order. I collaborate with our facilities and IT partners to address any issues promptly.I offer top-notch service to our agents and clients, assisting with technology, processes, and operational questions. I also support the agent onboarding process and promote a friendly, inclusive office culture.I handle agent transactions efficiently, ensuring timely commission payments and compliance. I manage database entries and updates, and act as a point of contact for resolving transactional issues.I take on special projects as needed, contributing to the continuous improvement of our office operations.I take pride in promoting a friendly, inclusive office culture and supporting our agents in every way possible.

College of the Redwoods

Business Administration/Marketing