Maria Merkle
Senior Director, IT Tower Lead - Sales, Mktg, Customer Service, R&D and Quality at Florida Crystals
- Role
- Senior Director, IT Business Process Lead Front Office at Florida Crystals
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Maria Merkle
I am an information technology project and operations management professional with a breadth of experience that spans directing IT projects, programs, and operations, business partnerships, project delivery, solution deployment, and support functions in a global operating infrastructure. With extensive experience in a business engagement leadership role, I have become an expert at writing business cases and securing funding for technical and global programs that deliver improved profits and ROI.My strength is in my ability to leverage my hands-on experience in technical management and support roles in all the programs and projects that I have managed. This experience has enabled me to work with stakeholders across a global landscape and provide continued support for new and existing production systems.I am recognized as a decisive leader of global teams who builds stakeholder relationships and seamlessly manages change in a global IT environment.PMP and Prosci Change Management certified.Specialties: PMO Governance, Project Management, Program Management, Global Team Management, SaaS Solution Implementation, Process Redesign, Client Relationship Management, Business Case Development, Strategic Planning, Cloud-Based SFA Solutions, Business Engagement, Application Support, Mobile Platforms
Experience
Senior Director, IT Business Process Lead Front Office
Jan 2022 — Present · West Palm Beach, FL, US
Education
jobs in Business Administration
B.S., Management Information Systems and Finance
1994 — 1997
Seton Hall University
MBA, MIS
1998 — 2000
Skills
- Cross-Functional Team Leadership
- Strategy
- E-Commerce
- Management
- Pmo
- Pmp
- Leadership
- Supply Chain
- Customer Relationship Management (Crm)
- Process Improvement
- Project Management
- Training
- Business Analysis
- Business Process Improvement
- Retail Sales
- Change Management
- Software Development Life Cycle (Sdlc)
- Business Process
- Integration
- IT Management
- Project Portfolio Management
- Vendor Management
- Mobile Device Management
- Program Management
- Supply Chain Management
- Mobile Technology
- Ms Project
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