Maria Laura Rizza
Emea Marcom Specialist International Events @Bluestar Emea
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WORK HISTORY
Emea Marcom Specialist International Events @Bluestar Emea
Milan, IT
EDUCATION
UniversitĂ di Catania
Political Science and International Relations
Ichec Brussels Management School
Executive Master in Marketing and Communication
24ORE Business School
Executive Master, Customer Experience Manager
IHECS Academy
Executive Master in Events Management
SKILLS
ABOUT MARIA LAURA RIZZA
Digital work and life experiences”Multilingual, enthusiastic and motivated professional with a strong customer-centric approach and 14 years of experience in handling end-to-end EMEA enterprises & corporate customer engagements. Highly organized, creative, empathetic and resilient, after 10 years in Brussels I moved back to Italy in 2021 to design and manage increasingly innovative, and engaging Customer Experiences across all the stages of their personalised journey. I optimize all user acquisition processes by developing new engagement and loyalty models by exceeding the Customer Expectations.“We spend a lot of time designing the bridge, but not enough time thinking about the people who are crossing it.”(Dr. Prabhjot Singh, Director of Systems Design at the Earth Institute). For search engines only: Customer Experience | Customer Satisfaction | Customer Journey | Omnichannel approach | Digital Touchpoints | Digital Transformation | Customer analytics & Intelligence | Omnichannel Audience | Experience Strategy | CRM | Customer Experience Innovation | Business Model Canvas | Data Insights | Value Proposition | Design Thinking
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