Maria Kossenko
Senior Linguist
- Role
- Senior Linguist at ServiceNow
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Linguist
Aug 2023 — Present
Designed the natural language processing components of new ServiceNow NLU capabilities by writing grammar specifications• Developed lexical, syntactic, and semantic rules and implemented them; trained and evaluated ServiceNow NLU Models• Generalized, scaled and integrated the model at the platform level making it available as a core feature/functionality to all ServiceNow client base• Monitored, supported, fixed bugs, iterated and improved model performance; participated in data collection and creating benchmarks• Developed innovative patentable ideas that ensure the competitiveness of this product within the domain of similar work being done in the industry; advanced the natural language capabilities of the ServiceNow platform• Trained and managed teams of labelers across various projects; reviewed and improved output to 100% accuracy
Education
Foothill College
Linguistics
2014 — 2016
University of California, Berkeley
Linguistics
2016 — 2018
Skills
- Microsoft Office
- Sales
- Management
- Customer Service
- Microsoft Excel
- Leadership
- Nonprofits
- Public Speaking
- Nonprofit Organizations
- Strategic Planning
- Music
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