Maria Joslin Mendis
Senior Manager - Audience Experience @ JioSaavn | Operations, Stakeholder Management
- Role
- Senior Manager - Audience Experience at JioSaavn
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Maria Joslin Mendis
Visionary Senior Manager with 10 years of experience in customer support, operations management, and user advocacy. Successfully built and scaled teams and operational frameworks from the ground up, delivering exceptional customer experiences and driving strategic business outcomes. Recognized for leveraging data-driven insights, automating workflows, and fostering cross-functional collaboration to achieve lasting impact. Adept at creating and implementing scalable processes, high-performing teams, and innovative solutions that enhance user satisfaction, streamline operations, and align with organizational goals. Passionate about creating transformative, long-term results through user-centric strategies and empathetic leadership.
Experience
Senior Manager - Audience Experience
Nov 2016 — Present · Mumbai, IN
Led operations and stakeholder management at JioSaavn, focusing on Zendesk expertise. Developed strategies to enhance user experience, reduce TAT, and improve CSAT. Created SOPs, process maps, and reports to streamline operations and drive performance.
Education
St. Xavier's College
Bachelor of Arts (B.A.)
2012 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.