Maria Hassan

Technology Lead @Infosys

Kolkata, WB, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Technology Lead @Infosys

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Hyderabad, IN

Leading GenAI/AI delivery within the COE and driving enterprise digital transformation.Managing 2 cross-functional Scrum teams in a SAFe environment, ensuring alignment with architectural runways.Utilizing DORA metrics and JIRA flow analytics to ensure delivery predictability.

EDUCATION

2006 — 2009

DEWAN INSTITUTE OF MANAGEMENT STUDIES, MEERUT

BCA, Computer applications

N/A

Sharda University, Greater Noida

Master's degree, Computer and Information Sciences and Support Services

2020 — 2021

IMT CDL Ghaziabad

PGEMBA, Business Analytics

2009 — 2012

Sharda University

Master of Computer Applications (MCA), Software testing.

SKILLS

Transition ManagementSlaService DeliveryCall CentersOutsourcingTechnical SupportVendor ManagementTeam ManagementWorkforce ManagementIT Service ManagementItilSoft SkillsCustomer SatisfactionCrmOffshoringManagementCustomer ServiceItil V3 Foundations Certified

ABOUT MARIA HASSAN

I am a results-oriented Senior Scrum Master and Agile Coach with over 11 years of experience driving Digital Transformation and AI Delivery for global leaders like Infosys, Adobe, and Meta. I specialize in leading cross-functional teams through complex Cloud Migrations and Platform Engineering environments.What I deliver:Efficiency: Coached teams to a 35% increase in sprint velocity at Adobe.Stability: Reduced system downtime by 20% at Savills through performance analysis.Innovation: Currently leading GenAI initiatives within the Infosys COE, orchestrating delivery across data science and cloud teams.I believe in servant leadership, psychological safety, and using data (DORA metrics/Flow analytics) to protect team capacity while meeting aggressive business goals.\"

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