Gabriela Arenas

Manager, Sustainment Support @Optis Consulting

Montreal, QC, CA

As a Sustainment Support Manager at Optis Consulting, I oversee the delivery of sustainment services supporting Source-to-Pay (S2P) platforms, including Ivalua, Coupa, and Ariba, for multiple clients. I ensure that all contractual obligations and service level agreements (SLAs) are consistently met.A key accomplishment in this role has been the successful implementation of a 24/7 on-call service, which has enhanced our sustainment services to better meet client needs. I lead a dedicated support team, providing coaching and guidance to maintain high standards of service delivery.In addition to managing client relationships, I engage directly in contract negotiations and renewals, ensuring favorable terms for both clients and the company. I serve as the primary point of contact for client feedback and concerns, building strong, long-term partnerships.While the accounting department handles invoicing, I provide the necessary information to ensure accurate and timely billing. I also monitor financial performance and contribute to the budgeting process for sustainment services.In business development, I pitch our sustainment services to prospective clients, driving growth within the sustainment portfolio. I work to identify new business opportunities and expand engagements with existing clients.

Shaw Academy

Digital Marketing

Universidad de Margarita

Bachelor of Modern Languages