Maria Ferrandina
Enthusiastic and Results-Driven Customer Success & Implementation Sr. Manager | Operations Excellence | Leadership Skills
- Role
- Sr Manager, Implementation Management at T-Mobile
- Location
- Long Beach, NY, US
- LinkedIn followers
- 500 followers
About Maria Ferrandina
I am a detail-oriented individual with a successful track record of building…
Experience
Sr Manager, Implementation Management
Apr 2011 — Present
As the Senior Manager, I oversee a few Service Account Managers (SAMs) and consistently assess my team’s performance by evaluating customer feedback. Known for my outgoing, yet professionalism, I’ve established trustworthy relationships and provided constructive feedback to encourage productivity throughout my assigned territoryI also collaborated with cross-functional teams, such as legal, customer care, sales, and marketing, to provide implementation support and drive tactics. Made meaningful connections with other colleagues across the organization to develop a consistent support and an effective implementation strategy.
Skills
- Managed Services
- Wireless
- Direct Sales
- Sales Operations
- Team Management
- Telecommunications
- Management
- Project Management
- Strategic Partnerships
- Mobile Communications
- Mobile Technology
- Solution Selling
- Product Management
- Sales
- Call Centers
- Cross-Functional Team Leadership
- Cloud Computing
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