Maria Fernanda Chacon
Key Clients Manager @EFL
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WORK HISTORY
Key Clients Manager @EFL
Miami, FL, US
Manage and grow key accounts. • Boost customer loyalty through excellent customer service.• Drive timeliness / accuracy of customer data.• Point of escalation for any issue / problem resolution and determine root cause to prevent in the future.• Manage communication between customer and operational teams.• Provide prompt follow up and solutions.• Create / maintain SOPs and distribute to all operations teams.• Ensure all customer service and operations teams are trained on SOP.• Manage special projects for customers.• Understand customer demands and plan accordingly to exceed them.• Monitor daily report for missing events, use to call out late shipments to EFL / customer.
EDUCATION
Universidad Nacional Experimental Francisco de Miranda
Bachelor of Medicine, Bachelor of Surgery - MBBS
Catholic School Maria Auxiliadora
High School Diploma
Miami Dade College
Associate's degree, Business Administration and Management, General
ABOUT MARIA FERNANDA CHACON
Skillful Logistics Manager working in the industry since 2014 with experience in air, ocean, FCL, LCL, Intermodal, CBP Processes, EDI, Pricing and Customer Service.
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