Maria Elena Valdez
Hub Operations Manager @GLS US
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WORK HISTORY
Hub Operations Manager @GLS US
Santa Fe Springs, CA, US
Manage the operating structure of the Depot within company standards to drive success of the operations supervisors as well as all team members within the Depot.Perform duties as assigned by the Regional Operation Manager and the Director of Operations.Oversee and direct the daily operation to ensure that staff, delivery, pickup, and outbound standards are met; review driver and staff unit cost daily, bi-monthly, quarterly, and annually in order to achieve established KPI\'s.Communicate with clients to maintain a high level of service and working relationship.Communicate daily with Customer Service to resolve daily customer issues and concerns.Work directly with HR in the recruitment, hiring, training, and termination of staff.Manage production, quality process and transportation in accordance with GLS\'s policies and procedures to obtain optimal profitability.Manage and coach Operations Supervisors and hourly employees.Establish weekly operations plans to ensure all customer volume is processed and delivered in a timely manner.Recommend measures to improve production methods, working conditions, and increased efficiencies.Coordinate and ensure all safety and regulatory compliance needs are met for internal and external powered equipment.Work with Human Resources function to include time & attendance, headcount, staffing, evaluations, and employee relations.Manage depots quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.Monitor and ensure that all facility equipment is working correctly and meeting production standards.Act as liaison between the facility and the TPC.Oversee safety activities including compliance with GLS\'s safety policy, employee training, reporting, and maintaining OSHA logs.Review performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
EDUCATION
Mesa College
Physical Therapy/Therapist
San Diego Miramar College
Health and Physical Education/Fitness
California College San Diego
Bachelor of Science - BS, Respiratory Care Therapy/Therapist
ABOUT MARIA ELENA VALDEZ
Service-oriented Hub Operations Manager with 16 year background in office administration. Core competencies include Proficiency in Microsoft Office (83 wpm), ability to multitask and prioritize and Critical Thinking and Problem Solving Skills as well as excellent communication and reporting skills. Handles tasks with accuracy, efficiency, and utmost attention-to-detail.Experienced Administrative Assistant with a demonstrated history of working in the package/freight delivery industry. Skilled in Nonprofit Organizations, Analytical Skills, Microsoft Word, English, and Teamwork. Strong administrative professional graduated from California College San Diego.
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