Maria Duren
Director, Customer Service @The Coca-Cola Company
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WORK HISTORY
Director, Customer Service @The Coca-Cola Company
NY, US
Led customer service and real-time operations for a high-growth CPG brand, ensuring alignment with commercial goals. • Achieved over $5M in transportation cost savings and a 50% reduction in scrap writeoff YoY through effective liquidation strategies and SOP improvements. • Developed escalation protocols that improved response times by 40%, significantly reducing customer out-of-stock risks. • Partnered in the design of LYRIC, enhancing inventory transparency and minimizing delivery failures.
EDUCATION
Johnson & Wales University
Bachelors, Hospitality-Sports/Entertainment and Event Management
SKILLS
ABOUT MARIA DUREN
Experienced Customer Service and Operations professional with a demonstrated history of working in the food/beverage and fashion industry. Skilled in System Optimization, Process Management, Contact Centers, and Management. Strong business development professional who graduated from Johnson & Wales University.
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