Maria Cruz

Experience

1. Head Cashier Assistant Manager

   Hilton

   Sep 1997 — Present

   Customer service to serve in a role that will allow me to contribute my practical and advance skills in Hospitality. Accurately take Guest orders by Phone, Input Guest orders in Micros, Agilysys and issue guest check for each order. Ensure all special guest requests are very well explained to the Chef, or line cooks. In case of guests with dietary restrictions. I too deliver orders as a In- Room Dining server. I also help out in the Restaurant as Assistant Manager Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects. Perform other reasonable job duties as requested by Supervisors. I also help out in the coffee shop as a Barista.