Maria Cristina MacAluso
Key Account Manager - Kam @MioDottore
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WORK HISTORY
Key Account Manager - Kam @MioDottore
Rome, IT
Management of high-value customers on a SaaS (subscription) model, with a focus on retention, upselling and churn reduction- Managing my client portfolio for Digital Marketing services, following them through Onboarding and Farming- Ongoing support with performance reports and monthly meetings- Improving customer satisfaction and retention with targeted actions- Translating customer needs into simple and effective strategies- Collaboration with the Global Product team to optimize services- Promptly report any service errors- Point of contact for strategic projects and customer journey mapping- Monitoring the market and competitors, providing valuable insights.
EDUCATION
Università Campus Bio-Medico di Roma
Bachelor Degree in Food Science and Human Nutrition, human nutrition
RADAR - Academy & Recruiting
Master in Digital Marketing Management, Marketing
Liceo classico statale F. Vivona
Maturità Classica
Università Campus Bio-Medico di Roma
Laurea Magistrale in Scienze e Tecnologie Alimentari e Gestione di Filiera, Food Technology
ABOUT MARIA CRISTINA MACALUSO
Curiosità, passione e desiderio di mettermi in gioco. Ecco le parole chiave per descrivermi.
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