Maria Concetta Genovese
IT Business Analyst @Tata Consultancy Services
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WORK HISTORY
IT Business Analyst @Tata Consultancy Services
Milan, IT
Business Analyst for UniCredit Global Digital Solutions / Credit Origination- Primary point of contact for 5 Applications and support for other 17 Applications within the Credit Origination perimeter in charge for TCS- In charge of communication with the end users, in order to better understand the issue with troubleshooting and then identify the proper solution to be implemented- Responsible to perform the Dependency Analysis of mainframe jobs, in order to understand which other are being impacted by those jobs error- Support for new credit process implementations leveraging on product driven components within Global UCX Platform- Creating reports for customers every weekApplication Manager for UniCredit Bank Network- Main point of contact for the most critical application (Anagrafe Ala Condizioni)- Crucial role in the transition of L1 Bank Network application from UniCredit to TCS under italian perimeter- In charge of the creation for all the transition documents- Team leading new joiners, giving assistance in order to understand all the processTrading Application Support - Monitoring ION application for UniCredit clientKey Clients served in various industries:Unicredit Bank: Banking and Financial Services; Mobile BankingFocus Points- Solutioning and implementation- Requirement Analysis- Customer Interaction- Global IT Support- Communications with clientsIncident Managament Tool: Service NowFrontend technolohies: HTML, JavascriptDatabase: QMF, FMAN, SQL DeveloperBatch Monitoring: Opce, MetamonOthers: Genesys, Excel, Eagle, Azure, Intune
EDUCATION
Università degli Studi di Messina
Laurea di primo livello in Lingue, letterature straniere e tecniche della mediazione linguistica , Lingue e letterature straniere, generale
Universidade da Coruña
Bachelor's degree, Lingue e letterature straniere, generale
Università degli Studi di Milano
Laurea di secondo livello in Lingue e culture per la comunicazione e la cooperazione internazionale , Lingue e letterature straniere, generale
Universidad de Murcia
Master's degree, Lingua e letteratura spagnola
ABOUT MARIA CONCETTA GENOVESE
My belief is to learn and grow from every experience. Every situation can be an added value to your personal growth. I like international and open environments and markets. I have always been passionate about all forms and types of communication. I like the idea of being an added value to something. I attended two Erasmus+ in Spain. I speak both English and Spanish fluently, I also speak French and a little bit of German. I have a lot of interests but mostly if I am not working, you can always see me reading a book that I carry everywhere with me!
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