Maria Boyd
AVP of Collection Operations @Barclaycard
Signup · Get unlimited contacts
WORK HISTORY
AVP of Collection Operations @Barclaycard
Las Vegas, NV, US
EDUCATION
Whitworth University-Adult Degree Programs
Business
SKILLS
ABOUT MARIA BOYD
Over twenty years of professional experience: Seasoned veteran of detail-oriented Call Center environment. Efficiently managed staff ranging from 15-100+ agents.Understands business relations and strategies that pertain to the call center environment, communicates to the Management Team to deliver appropriate feedback to the associates and provide associates with appropriate tools to ensure optimal and accurate responses to customers.Responsible for the structure and managing of several high profile projects with outsource vendors that pertain to the profitability churn and retention of the company in Spokane, WA, Appleton, WI. Las Vegas NV, Milton FL, Philippines and Barbados.Keeps customer needs at the forefront of all business strategies, initiatives, decisions and evaluates all actions in terms of their value to the customer. Integrate resources and communicate with Offshore VendorsSpecialties: Management Employee Performance Cross Sell Call Center TeamCollections Vendor Relationship Employee TrainingCustomer Relations Communication Skills Computer Skills Coaching/Development Quality Assurance Staffing LevelSystems Administration Six Sigma Yellow Belt Product Management Data Retrieval Contract Analysis Dialer(Davox)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.