Maria Boyd
Assistant Vice President for Collection Operations at Barclaycard
- Role
- AVP of Collection Operations at Barclaycard
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Maria Boyd
Over twenty years of professional experience: Seasoned veteran of detail-oriented Call Center environment. Efficiently managed staff ranging from 15-100+ agents.Understands business relations and strategies that pertain to the call center environment, communicates to the Management Team to deliver appropriate feedback to the associates and provide associates with appropriate tools to ensure optimal and accurate responses to customers.Responsible for the structure and managing of several high profile projects with outsource vendors that pertain to the profitability churn and retention of the company in Spokane, WA, Appleton, WI. Las Vegas NV, Milton FL, Philippines and Barbados.Keeps customer needs at the forefront of all business strategies, initiatives, decisions and evaluates all actions in terms of their value to the customer. Integrate resources and communicate with Offshore VendorsSpecialties: Management Employee Performance Cross Sell Call Center TeamCollections Vendor Relationship Employee TrainingCustomer Relations Communication Skills Computer Skills Coaching/Development Quality Assurance Staffing LevelSystems Administration Six Sigma Yellow Belt Product Management Data Retrieval Contract Analysis Dialer(Davox)
Experience
AVP of Collection Operations
Feb 2014 — Present · Las Vegas, NV, US
Education
Whitworth University-Adult Degree Programs
Business
2000 — 2002
Skills
- Hiring
- Forecasting
- Cold Calling
- Budgets
- Salesforce.com
- Cross-Functional Team Leadership
- B2b
- Customer Relations
- Outsourcing
- Administration
- Leadership
- Workforce Management
- Process Improvement
- Six Sigma
- Requirements Analysis
- Sales Operations
- Customer Retention
- Customer Service
- Management
- Team Building
- Telecommunications
- Analysis
- Call Centers
- Interviews
- Team Leadership
- Call Center
- Documentation
- Team Management
- Direct Sales
- Coaching
- Product Management
- Vendor Relations
- Business Strategy
- Troubleshooting
- Customer Experience
- Upselling
- Cross Selling
- Strategic Planning
- Customer Satisfaction
- Training
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