Maria Belen G.
Knowledge Specialist @Leadtech Group
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WORK HISTORY
Knowledge Specialist @Leadtech Group
Barcelona, ES
I specialize in improving how information is structured, accessed, and maintained within organizations. My work focuses on ensuring that content is accurate, easy to understand, and useful across teams. I collaborate with stakeholders to identify gaps, verify existing materials, and analyze data to guide updates or improvements. By making complex information more organized and accessible, I help teams work more efficiently and make better, faster decisions.
EDUCATION
IES N°28 Olga Cossettini
Bachelor's Degree in English Language Teaching for Early Childhood and Primary Education, Elementary Education and Teaching
Universidad de Salamanca
Master's degree, ELE teacher
ABOUT MARIA BELEN G.
I have extensive experience as a Customer Support and Knowledge Specialist, with a strong focus on creating and maintaining clear, actionable internal documentation. In my current role, I design, structure, and update knowledge base articles, process guides, and standard operating procedures that support the ongoing performance and efficiency of global support teams. My work ensures that complex workflows are translated into accessible, easy-to-follow instructions that help teams deliver consistent, high-quality service.I collaborate across departments to identify informational gaps, document evolving procedures, and support onboarding and training initiatives. With a background in bilingual content creation, SEO writing, and website testing, I bring a detail-oriented and user-focused approach to every project. I’m a strong communicator, passionate about clarity, accuracy, and knowledge-sharing, and I thrive in environments where documentation plays a key role in operational success.
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