Maria Antoun

Experience

1. Team Manager, VP

   Merrill Edge

   Sep 2021 — Present · Chandler, AZ, US

   Direct high-performing teams across four geographical sites, consistently delivering strong business outcomes with an emphasis on risk management, operational continuity, and client support- Spearhead compliance readiness, successfully leading the Chandler site through annual regulatory branch examinations and audits while ensuring adherence to corporate and industry standards- Drive performance excellence by achieving accuracy, productivity, and quality control targets while swiftly resolving escalated issues through critical analysis and decision-making- Serve as a key leader in shaping a culture of professional growth by designing and executing coaching programs, action plans,and engagement initiatives based on employee survey feedback- Collaborated with cross-functional departments/groups and leadership teams to recommend solutions that increased quality and efficiency—the ability to work well with others as an essential high-level leader- Led Chandler Rally site presentation and production since 2024, strengthening visibility and team unity- Guided onboarding and integration of associates transitioning from consumer lending into the ACT organization- Led continuous improvement initiatives as an active member of the Chandler CI Leadership team, fostering engagement and cross-site collaboration.

Education

• University of Phoenix

  Masters in Business Administration

  2010 — 2013

• Rochester Institute of Technology

  Bachelor of Information Technology - BTech

  2002 — 2004