Maria Kirk

Experience

1. Patient Service Representative

   Sharp HealthCare

   Mar 2023 — Present

   Providing administrative support and service to our patients, visitors, physicians, nurses, medical assistants, and co-workers through teamwork and collaboration. • Departmental knowledge and medical terminology • Knowledgeable on the various types of Medical Insurance accepted • Trained on OneSource to verify insurance eligibility • Trained on Mend to create and maintain patient accounts for virtual telehealth appointments • Trained on Advanced Web and Touchworks for maintaining and updating patient information, collecting payments, scheduling appointments, and assisting with tasks • Understanding of chart and registration interface • Knowledgeable on visit type, procedures, and specialty workflow • Monitoring and rounding patient waiting areas • Preparing patient charts and ensuring patient labels are ready for clinical staff • Timely answering incoming calls and providing services as needed

Skills

• Integration
• Agile Project Management
• Html
• Management
• Agile Methodologies
• Sql
• Test Cases
• Defect Elimination
• Manual Testing
• Defect Identification
• Tfs
• Quality Assurance
• Customer Service
• E-Commerce
• Test Planning
• Test Designing
• Defect Tracking
• Testing
• User Experience
• Defect Logging
• Microsoft Sql Server
• Software Documentation
• Test Environment Setup
• Email Marketing
• Testing Practices
• Databases
• Sdlc
• Software Quality Assurance
• Scrum