Maria Agustina Boffi
- Role
- Senior Partner Management Analyst at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Senior Partner Management Analyst
Oct 2021 — Present
Assist with partner readiness activities that may include training registration, access to Dell tools. Gather reports and metrics as necessary to measure partner performance. Assist with cost/benefit analysis to assess opportunities with subcontractors and other service enabled partners. Contractual structure, fully engaged with legal departments to build and consolidate contracts that match requirements. Learn to assess specific partner capabilities and skills (based on minimum criteria) to ensure a strategic fit between Dell and the new partner. Develop a general understanding of the various service partner types. Learn and manage the partner billing activity that applies to Dell remote support. Manage assigned partners according to the established process in the CSPA partner program. Perform other related duties as assigned. Prepare marketing collaterals for specific Velocity programs requirements. Provide appropriate boilerplate contracts and operational support plans as required to potential partners and Channel Sales. In conjunction with the Business Development Manager, assist in building field operational support plans. Set up metrics to enable quality measurements. • Focus on the partner and cross-functional stakeholders to work together to achieve the end state solution, driving the business outcome and vision while advising on risks, trends and opportunities • Data lead backlog Management and engagement with stakeholders and partners to drive a positive customer experience • Celonis-led management for partner accountability and increased reporting visibility • Support Partners to consistently manage backlog, priorities workload and meeting customer expectations • Drive and explore process and tools improvements for increased efficiency and improve key KPIs • Collaborate with cross functional teams to improve the customer journey Work in fast paced, dynamic environment, with changing priorities
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