Maria A.

Patient Experience Assistant @VHC Health

Arlington, VA, US

Provide high-quality customer service by addressing patient concerns via telephone, ensuring accuratedocumentation, escalation, and timely resolution• Independently assess patient concerns, provide support, and coordinate with clinical and administrative staff to improve patient experience• Log cases into the Safer system with accuracy and timeliness to support through tracking, follow-up, and quality assurance• Collaborate with outpatient practices to ensure timely follow-up and clear communication, enhancing patient care and satisfaction• Assist in the design and implementation of an internship program to onboard interns and provide exposure to hospital operations and Patient Experience initiatives• Contribute to a wayfinding project aimed at improving hospital navigation and reducing patient confusion

George Mason University

Bachelor of Science in Health Administration