Maria Joseph
Senior Business System Analyst @Civida
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WORK HISTORY
Senior Business System Analyst @Civida
Edmonton, AB, CA
Civida formerly known as Capital Region Housing Corporation (CRHC) is a management body incorporated by ministerial order under the Alberta Housing Act. It provides social and affordable housing in the Edmonton area. • Develop and document current and future state business processes and associated information such as business rules, measures/metrics, roles.• Develop and document business process model and artifacts consistent with appropriate standards.• Facilitate process redesign workshops/focus groups with key stakeholders to identify and document key opportunities for process improvement, and appropriate metrics.• Collaborate with stakeholders of various levels (from tactical to senior management), internal and/or external to the company.• Develop SQL and YSR(Yardi Spreadsheet Reporting) reports as per users requirement.• Develop dashboards and KPI\'s using Power BI• Overseeing and implementing plugin upgrades. • Work with end users and external clients to provide continuous service improvement and support for operational tickets of Yardi 7S, RentCafe and Back Office application.• Act as the main Lead for Power BI Dashboard creation- CECP Dashboard for CEO and VPs- Rent supplement Dashboard for Subsidy Dept- Offer Report for Property Management team- Civida by Numbers for Civida website- E Team dashboard for executive team. • Act as the Business Analyst and Systems Analyst for the Legal Module project.• Act as the Business Analyst and implementation lead for the Fixed Asset project.• Act as the Systems Analyst for the Civida project (Re branding of CRHC)• Act as the Systems Analyst for the Cameron Development project.(CDMI)• Act as the Systems Analyst for the Evergreens Foundation Yardi project• Prepare UAT scripts for Business Requirements and train Super users for UAT testing.• Track each sprint implementation progress using Jira software.
EDUCATION
NAIT (Northern Alberta Institute of Technology)
Data Modeling/Warehousing and Database Administration
Mahatma Gandhi University
Bachelor of Technology (B.Tech.), Electronics and Communication Engineering
Mahatma Gandhi University
Master of Technology - MTech, Advanced communication and Information Systems Engineering
University of Alberta
Business Analysis Professional Citation
ABOUT MARIA JOSEPH
Maria has an overall IT experience of 11+ years including application analysis, business analysis, QA analysis, Data analysis and Project Management. Worked on numerous client projects with strict adherence to meeting deadlines and delivering desired outcomes.• Gather and document business requirements for assigned projects, ensuring data accuracy and integrity using various business analysis and BI tools.• Complete ownership of production incidents including: coordinating with Corporate IT, priority assessment, incident resolution/escalation, problem identification, change management and root cause analysis.• Has extensive experience in requirement gathering and validation, test case and plan preparation, unit and functional testing, UAT, regression testing, defect tracking and documentation.• Has strong knowledge in diagnosing and trouble shooting bugs and fix within the Service Level Agreement (SLA)• Trained in Java, Objective C, Python and SQL (Infosys Limited)• Author of 2 international journals ( IJRET, IJIFR )• Exceptional analytical, planning, problem solving and organizational skills.CERTIFICATIONS:1. Certified ITIL Professional (Foundation V3) in IT Service Management2. Certified Professional Scrum Master - I (Scrum.org)3. Certified Tester Foundation Level (ISTQB 2018 Syllabus from CSTB)4. Analyzing and Visualizing Data with Microsoft Excel (Exam 70-779)5. Analyzing and Visualizing Data with Microsoft Power BI (Exam 70-778)6. Microsoft Certified Solutions Associate: BI Reporting (MCSA)7. Forecasting and Data Analysis using Excel (LinkedIn)EDUCATION:1. Masters degree in Electronics & Communication Engineering, Mahatma Gandhi University (3.85/4)2. Business Analysis Professional Citation, University of Alberta (3.7/4)
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