Mari Hidalgo
IT Support Team Lead at AbbVie
- Role
- IT Support Team Lead at AbbVie
- Location
- South San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Mari Hidalgo
Information Technology Support Team Lead with a demonstrated history of working in the…
Experience
IT Support Team Lead
Mar 2016 — Present · South San Francisco, CA, US
IT Support Services in employee development through training, coaching and performance management as well as driving continuous improvement into Site Support processes.Line manages team members; assigns clear accountabilities and performance expectations.Responsible for assuring users are provided efficient and timely second level support by the Site Support.Helped transition the Onsite Service Desk to AbbVie\'s Global Service Desk (GSD) on September 2020 during the pandemic. Used several multimedia technologies to complete remote knowledge transfer to GSD subject matter experts.Led several building decommissioning projects for AbbVie as we integrate 3 companies into a single location at our South San Francisco location with emphasis on IT end user compute equipment. Interphasing with various vendors to ensure timely resolution of electronic/multimedia e-waste. Move project completed at end of 2021.
Education
Heald College
AA, Electronics Technolog
1994 — 1996
La Salle Greenhills
High School Diploma
1976 — 1980
University of Santo Tomas
Bachelor of Science, Biology
1980 — 1984
Skills
- Windows Xp
- Process Improvement
- Management
- Itil
- Quality Assurance
- IT Management
- Integration
- Remote Desktop
- Active Directory
- Windows Server
- Dell Computers
- Windows
- Windows 7
- Windows Services
- Sharepoint
- Help Desk Support
- Blackberry Enterprise Server
- Bmc Remedy
- Technical Support
- Business Analysis
- Lotus Notes
- Project Management
- Blackberry
- Software Documentation
- Sdlc
- Team Leadership
- Troubleshooting
- Visio
- Project Planning
- Business Process Improvement
- Windows Xp Pro
- Disaster Recovery
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.