Mari-Ann Montoya

WORK HISTORY

EDUCATION

SKILLS

ABOUT MARI-ANN MONTOYA

I’m a Partner and Client Success leader with 10+ years of experience owning post‑sale performance across SaaS and regulated environments. My work centers on building scalable success engines—clear lifecycle ownership, enablement playbooks, performance metrics, and cross‑functional alignment—that drive retention, expansion, and long‑term trust.Most recently, I’ve owned post‑signature success for enterprise SaaS clients, serving as the primary point of contact for onboarding, adoption, optimization, and renewal. I’ve partnered closely with Product, Sales, Support, and RevOps teams to reduce time‑to‑value, improve retention, and translate complex products and data into clear, executive‑ready insights.Previously, I built and scaled a Client Experience function from the ground up within a highly regulated PEO environment. This work required deep collaboration with Business Operations, Legal, Compliance, Sales and Client Services teams and a strong commitment to data integrity, privacy, and trust. I aggregated partner and client feedback at scale, turned it into actionable themes, and influenced senior‑level decisions across service delivery and roadmap planning.I’m known for a calm, structured approach to ambiguity, strong executive communication, and the ability to balance partner advocacy with operational accountability. I’m especially energized by roles that combine enablement, performance management, and purpose‑driven impact, including responsible use of data and AI to scale partner success.