Mari Ann Koscielniak

Director of Support Services @Franciscan Alliance, Inc

Crown Point, IN, US

In my leadership roles within healthcare administration and program management, I have directed large-scale operations across multiple hospital departments and programs, ensuring that services consistently met or exceeded organizational, regulatory, and patient care standards. My work has spanned operational leadership, quality improvement, financial stewardship, compliance, staff development, and strategic program implementation—all grounded in a commitment to service excellence and continuous improvement.I oversee the daily operations of diverse hospital service lines including Food and Nutrition Services, Security, Guest Services, Switchboard, Mailroom, Environmental Services, and Linen Services, managing workflows that directly impacts the patient and visitor experience. In this capacity, I align departmental objectives with organizational goals and quality measures, while ensuring compliance with regulatory standards and accreditation requirements.As a steward of financial and human resources, I managed departmental budgets exceeding $2 million, consistently achieving or surpassing targets through cost-control strategies, resource optimization, and strategic expenditure planning. By closely monitoring performance indicators, I drove initiatives that improved efficiency and outcomes, including a 42% increase in key performance measures such as patient satisfaction, service turnaround times, and operational throughput.Collaboration with hospital leadership and quality teams was central to my success. I partnered with the Hospital Quality Improvement team to design and implement quality assurance programs that enhanced operational practices, improved patient outcomes, and supported accreditation. I also streamlined policy and procedure reviews to ensure that protocols were current, effective, and compliant, safeguarding organizational readiness for audits and inspections.

Indiana University-Northwest

Bachelor’s Degree

Indiana University Northwest

Masters in Clinical Social Work