Marguerite Jackson
Cloud Engineering SupportGovCIO contractor for the Circuit Court, Washington DC. Making applications and resources easily accessible, while improving functionality and security.
- Role
- Cloud Engineering Support at GovCIO
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Marguerite Jackson
Interactive, personable Information Technology and Cloud Support Specialist, providing support for Cloud, SaaS Applications, and Network Support Specialist, with 23 years of Computer, Software and Network support experience. Providing top notch support and customer service for, Microsoft 365, Google Drive, Adobe Acrobat Creative Cloud, Box, slack and more.A career Cloud, Network, SaaS Cloud Application Support, Computers, Cloud Video Conferencing (Zoom, Slack, Teams, Specialist - Fully capable of supporting End Users, Networks and SaaS Applications from the field to top executives providing expert support of end users. Worked at tax law, taw firms and CPG. Strong ability to collaborate with departments across the company, while maintaining daily tasks and support.
Experience
Cloud Engineering Support
Jan 2024 — Present
Create, update, and maintain comprehensive weekly reporting on ongoing support activities for our portfolio of Cloud products including Microsoft 365 and Adobe (as well as other products in the future).Work with our client’s Cloud Application Division’s customers and technical partners throughout the Judiciary to assess technical issues, provide direct support where possible, and manage issues escalated to Microsoft on behalf of the customer.Participate in a larger team of support staff to provide insight into ongoing work as well as trends that should be addressed proactively.Participate in team activities to evaluate the impact and to provide proactive advisement to downstream customers when new features and capabilities are provisioned into our environment.Participate in team activities to evaluate risk, solutions, and implementation when vulnerabilities and configuration flaws are discovered.
Education
University of Cincinnati
Information Systems
Skills
- Printers
- Microsoft Office
- Software Installation
- Vmware
- Windows 7
- Windows
- Laptops
- Operating Systems
- Technical Support
- Help Desk Support
- Customer Service
- Troubleshooting
- Active Directory
- Unix
- Hardware
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